Open Positions at Jobbie Nut Butter

Customer Happiness Executive Apply Now

Customer Happiness Executive

Get to know the role

Customer Happiness is utmost important as you will be in the front line for Jobbie and representing her.

"Turning a frown to a smile will be your vision and making someone’s day just a little bit better will be your mission".

We believe customer satisfactory is of utmost importance, because our organization will be nothing without them. We strive to outserve our customers and be different than other company not just for the sake of being unique, but to create a beautiful memory for both the Customer Happiness executive and customer.

The day to day activities

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries within service level agreements that are defined (within 24 hours).
Communicating with customers through various channels as and when required (online, social media, live chat, telephone, etc).
Acknowledging and resolving customer complaints.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaintswithin Jobbie’s ticketing system.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

The must haves

At least 1 year working experience in Customer Service in Ecommerce
The ability to maintain calm under pressure
Excellent verbal and written communication skills in English language
Ability to speak in Chinese will be an added advantage
A thorough knowledge of the product or service the company they work for is offering
Proficiency in using Microsoft products such as Excel, PowerPoint, Word;
Ability to communicate results to management and in a fast paced environment
Can thrive under minimal supervision
Problem solving skill and data driven mindset

We want to hear from you if

You have high attention to detail, ensure the quality of communications
You are willing to drive growth and able to embrace and tackle new challenges
You are able to work independently but want to be part of an engaged, exciting team
You are resilience, proactive, keen to learn and hard-working

Be our Customer Happiness Executive Apply Now

Content Creator

Get to know the team

We believe a good bottle of peanut butter doesn’t just taste nice, it will accompany you for the rest of your life as a good memory. On top of our advantage living in this technology age, we use creative contents to make our voices heard.

A word from our Chief Creative Officer, Debbie: "My ideal creative team is a team that will be able to work like an independent creative marketing agency, creating influential contents to share the values we believe in."

The day to day activities

Works with the creative team to produce strategic ideas for company branding, promotional campaigns and marketing communications.
Transforms rough ideas and general concepts into actions, projects, and completed products or messages.
Attending creative team meetings, brainstorming sessions and other meetings as required.
Execute and create contents in copy, images, videos and other communications that further the company’s brand identity.
Maintains consistency over the quality and message of the creative output.
Evaluates the current trend and status of the industry and the market, assess new data and keep up-to-date with the latest marketing techniques to ensure delivery of relevant and useful communications, creatives and brand messages.
Adhering deadlines and maintains efficiency in creative works.

The ideal candidate will have the following

1+ year experience in creative production, marketing communications, online marketing and other related fields (FMCG, agency or tech/start-up industry background is a huge plus)
Excellent practical understanding of social media and marketing content
Experience in managing Facebook, Instagram, Twitter and YouTube platform (social listening tools/analysis is a plus)
Understanding of how creative content can drive results
Project management skills and ability to self-manage time and work schedule (experienced in media planning is highly desirable)
Positive, flexible, and well organized to thrive in a fast-moving environment and meet challenging deadlines
Experience in powerpoint, excel, and other online basics
Proficiency in using creative software such as Photoshop, Illustrator, Premier Pro/Final Cut Pro etc
Fluent in English and Mandarin

Bonus points for

Passion for story based media and performance
Deep understanding of channels and best practices in digital marketing
Understanding of digital ad mechanics and formats
A strong eye for art and design

We want to hear from you if

You are passionate about digital content, the social space, and emerging trends
You have high attention to detail, ensure the quality of all project details, marketing materials, communications
You are willing to drive growth and able to embrace and tackle new challenges
You are able to work independently but want to be part of an engaged, exciting team
You are resilience, proactive, keen to learn and hard-working

Be our Content Creator Apply Now

Get to know Jobbie

Our Vision: To be the #1 gourmet spread brand in Asia

We are a Malaysian company that produces 100% all natural gourmet peanut butter, rebelling against commercial use of artificial additive, Jobbie focused on bringing out the natural goodness from natural food.

Understanding the modern trend of technology where everything is just 1 click away from a search browser, we decide to move to direct to consumer model (DTC).

Going against traditional business model that goes through a middle person, we are delighted to have the opportunity to directly enrich our customer lives! From providing convenience of comfort delivering straight to the doorstep, to an unboxing experience that’ll provide an unforgettable memory of bliss, lastly a freshly ground peanut butter that did not sit on shelves for years before arriving the hands of consumers.

If you share our vision of building a Malaysian gourmet spread brand to be proudly known as No. 1 in Asia, apply to join our team today.